Privacy Policy

BACKGROUND This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000, the applicable rules framed thereunder, and the amended provisions pertaining to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, and the applicable rules that mandate the publication of rules, regulations, privacy policy, and terms of use for accessing or using our website www.noveraglobal.com ("Website").

The Website is owned, registered, and operated by Novera Global ("Company," "we," "our," or "us"). This Privacy Policy outlines how we collect, use, share, and protect your information when you use our Website and services ("Services"). By using our Website, you agree to the terms and conditions of this Privacy Policy and the Terms of Use available on our Website.

This Privacy Policy does not apply to information collected by other means (including offline) or from other sources. Our Website may contain links to third-party websites with their own privacy and cookie policies. We encourage you to review such third-party policies before sharing your information.

INFORMATION WE COLLECT

User-Provided Information

We may collect the following information:

1. Personal Information: Name, email address, phone number, shipping and billing address, and any other details you provide when creating an account, making a purchase, or contacting us.

2. Demographic Information: Date of birth, location, and preferences, if voluntarily provided by you.

3. Transaction Information: Details of purchases made through our Website, including billing address and payment details such as credit or debit card information.

4. Customer Support & Communications: Any correspondence you send to us, including support inquiries, feedback, or survey responses.

5. User-Generated Content: If you post reviews, comments, or messages on our Website or social media channels, we may collect that information.

Cookies and Tracking Technologies

When you visit our Website, we may use cookies, web beacons, and similar technologies to:

• Identify and track visitors for analytics purposes.

• Remember your preferences and enhance your browsing experience.

• Improve website performance and security.

• Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our Website.

Device and Log Information

We automatically collect certain information when you access our Website, including:

• Device Information: Type of device, operating system, browser type, IP address, and unique device identifiers.

• Log Data: Details such as pages visited, time spent on the site, referring/exit pages, and clickstream data.

• Network & Connection Information: Information about your internet connection, such as network provider and signal strength.

Third-Party Data Collection

Our third-party service providers (e.g., payment processors, analytics providers, advertising partners) may collect and process data when you interact with our Website. We require these third parties to follow lawful data collection practices.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

1. Provide and Improve Services: Process transactions, manage accounts, deliver orders, and enhance customer support.

2. Marketing & Communications: Send promotional emails, newsletters, and updates about our products and services (you can opt-out anytime).

3. Personalization: Tailor content, recommendations, and advertisements based on user preferences.

4. Security & Fraud Prevention: Detect, investigate, and prevent fraudulent activities and security threats.

5. Compliance & Legal Obligations: Fulfill legal requirements and enforce our terms and policies.

HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party partners who assist in payment processing, shipping, customer support, and analytics.

• Legal & Regulatory Authorities: If required by law or to protect our legal rights.

• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

HOW WE PROTECT YOUR INFORMATION

We implement industry-standard security measures to safeguard your personal information. However, no online transmission is entirely secure. We advise users to take precautions, such as using strong passwords and avoiding sharing sensitive details via unsecured channels.

YOUR CHOICES & CONTROL

You have the following rights regarding your information:

• Access & Update: You can update your account details anytime by logging into your account.

• Opt-Out: You can unsubscribe from marketing emails via the "Unsubscribe" link in our emails.

• Delete Data: You may request the deletion of your personal data, subject to legal and business retention requirements.

For data-related requests, contact us at support@noveraglobal.com.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the Website after changes are made constitutes your acceptance of the updated policy.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy, you can reach us at:

Novera Global
Email: support@noveraglobal.com
Website: www.noveraglobal.com